What is the cloud platform's IP address? (for firewall / white listing purposes)

Cloud Server IP Addresses

For any incoming connections from our servers to yours, please instruct your IT team to whitelist the above IPs (depending on where your account is hosted) to ensure reliable connectivity through corporate firewalls.

You can tell where your account is hosted by looking at the web address of your portal login.
If you see a "-eu" or "-au" in the portal address, then you're hosted in Europe or Australia respectively, otherwise you're hosted on our USA servers.

All USA hosted cloud services currently run behind IP addresses: 

• 137.135.90.98
• 137.135.88.12

All Australia hosted cloud services currently run behind IP addresses: 

• 13.75.159.117
• 13.73.195.148

All Europe hosted cloud services currently run behind IP addresses: 

• 13.95.226.227
• 40.115.50.242

Email IP Addresses

We currently use SendGrid as our email provider for all email (regardless of hosting location) sent from our platform (e.g. user invite emails, connectors etc).

All emails are currently sent through a single shared IP address:

• 167.89.59.142

We recommend adding this IP address to your white list email filter rules and other such network controls.

If you are generating emails from our platform using your own domain as the "From" sender, then ensure you review our documentation on how to set up an SPF rule to enhance deliverability.